Return / Refund Policy

We want you to be satisfied with your purchase. This policy explains when returns, exchanges, or refunds may be available.

1. Eligibility window

Unless otherwise stated on the product page, please contact us within 7 days of delivery if an item arrives damaged, defective, wrong, or materially different from the description.

2. Condition of returned goods

  • Items should be unused, in original packaging where possible, and include accessories/invoices.
  • Personalised, consecrated, opened consumable, or hygiene-sensitive items may be non-returnable unless faulty.
  • Religious items that have been used in ritual may be ineligible for return for hygiene and reverence reasons, except for verified quality defects.

3. How to request

  1. Contact customer service with your order number, photos of the issue, and preferred remedy (exchange / repair / refund).
  2. Wait for approval and return instructions before shipping anything back.
  3. We will inspect returned goods and confirm the outcome.

4. Refunds

Approved refunds are issued to the original payment method or another mutually agreed channel. Shipping fees may be non-refundable unless the error was ours. Processing time depends on banks/payment providers.

5. Exchanges

If stock allows, we may exchange for the same or an equivalent item. Price differences may need to be settled separately.

6. Donate orders

Donation fulfilments may involve recipients assigned by the store. Please contact us promptly if donated goods are missing or defective; remedies may differ from standard retail returns.

7. Contact

For return or refund help, use the customer service contacts shown on the storefront.

This is a starter template. Please review and update it in Manage → Settings → Legal Pages before relying on it in production.